You may have come across a URL for a webpage that is (effectively) building a petition to Microsoft to correct HTML support in Outlook — and if you haven’t, just click on the link. The petition’s purpose is quite simple: Please, Dear Microsoft, replace the HTML rendering present in Microsoft Outlook 2010 with something better.
Microsoft, to their credit, has seen this petition and has authored their own response: The Power of Word in Outlook. The sad reality is that, even though written by William Kennedy, Corporate Vice President, Office Communications and Forms Team, that team has completely missed the point of the petition.
And it raises the question: Why is Microsoft — yet again — refusing to listen to the people who know best? Not the developers of a system, but its users.