An open letter to Nest Labs: please don't outsource your support

Dear Nest, Yesterday, you launched your new Protect smoke detector product. Pretty much my entire social feed is filled with people lusting over the device, especially those — like me — who already have enjoyed the Learning Thermostat and want the amazing experience that comes with a Nest product. You have another experience beyond your […]

2011, A Year In Review

I like long years. Really. Yes, I complain about when things seem to drag out far longer than they should, or if I’m busting my arse far harder than I think I should. That’s part of being human, no? In the end, though, I like long years because I get to look back and not […]

Where I've been for the last few days

I’m in Panama. Been here since Tuesday afternoon. Been really, really busy. So far, the biggest problem I’ve had here (aside from the aforementioned busy-ness and subsequent inability to talk to my family), is that I’ve had Van Halen’s Panama stuck in my head pretty much since we left San Jose. Damn you, David Lee […]