Things I learned by leaving social media

On 8 November 2016, Americans elected their new president, whom I hope to never have to publicly acknowledge. That night, I came to a rather painful conclusion: I needed to abandon social media for a while. In this particular election, the media had (unwittingly, foolishly, stupidly, or all of the above) enabled a level of […]

An open letter to Nest Labs: please don't outsource your support

Dear Nest, Yesterday, you launched your new Protect smoke detector product. Pretty much my entire social feed is filled with people lusting over the device, especially those — like me — who already have enjoyed the Learning Thermostat and want the amazing experience that comes with a Nest product. You have another experience beyond your […]

2012, A Year in Review

For me, 2012 was a bad year. Between a host of medical issues (brutal chest cough that led to pulled muscles, to appendicitis, to strep throat, a couple nasty colds-cum-killer flus, and a minor outpatient surgery), ridiculous amounts of stress, the ever-present struggle of being a parent to young children, a general malaise, and an […]

The Nest: Excellence in Product Design and Customer Service

I’ve turned into my dad. Really. I’ve got to be the hardest person on the planet to buy for. My poor wife pestered me for weeks to expand on my Christmas list (she pre-populated it with: “If you don’t add anything, you get a vasectomy!”), and I amounted to two things: sweatpants, and a new […]

How to be a Technical Writer

It’s surprising how often I’ve been asked this question over the last few months. Once upon a time — some dozen years ago — I was a technical writer. I wrote manuals, technical documentation, and various forms of other literature for a living. And, to be quite honest, I hated it. Well,┬áhate is a strong […]

Marketing Red Herring: QR Codes

I’m in digital marketing. I spend a lot of time dealing with ways of people visit websites to get them to spend money. (That’s the short version. The really short, and moderately soul-suckingly depressing version. The long version is … an entire career.) So I deal with a lot of different ideas, tools, methodologies, and […]

Thoughts on Microsoft Surface

Okay, you know my opinions on Microsoft. They’re not exactly private. So yes, I definitely went into yesterday’s announcement with low expectations. Microsoft has really only done one thing really well in the last decade, in my opinion: Xbox. That was a helluva gamble — I was in the gaming industry still when the first […]