Finally got my box!

Way back in June — the 13th, to be specific (I guess that should have been a first sign, eh?) — I packed up a whack of things on my desk to bring down to Costa Rica. TeamMG (Mary and Morgan) arranged for this to be shipped down here by FedEx, a company I had used many, many times to get things from Point A to Point B quickly.
Problem: When a company doesn’t have a complete representation in Point B, you’re not going to get your box as fast as you thought.
Today is 24 July. I only got the box today.
The box I used was a photocopier paper box. They’re fairly strong, put up well with abuse. I packed it carefully, because I figured even with a “good” shipper like FedEx (more on that in a moment) that it might get jostled a bit. The box as received was battered, torn, well-deformed, and heavily-taped. This was definitely not the condition I expected to receive it in.
Only one thing was damaged — my Hawaiian Tiki doll (the God of Money). Something must’ve shifted and broke the legs off. The way I’d packed it, there’s no chance of that happening, but things were also moved around in there, so someone really did a piss-poor job of repacking. Should I claim the damages? I suppose so, but somehow the $3,500 dollars to fly back out to the Big Island to get a new one probably won’t come through. I think some crazy glue will do.
The process to get the box was insane. And it still is for Mark — his boxes are still in customs, and they want $200 to clear them. Each. All because Mark tossed in some running shoes in lieu of bringing them himself. What the hell! Apparently, Jason’s in a similar boat, and he’s got stuff that’s not even worth $50.
FedEx washed their hands of the affair, too. Apparently, once it’s inside Costa Rica, it’s not their problem. Well, FedEx, it’s definitely no longer your problem, as we’re no longer going to use you. Your competitor, DHL, seems far more competent and willing to help. Jerks.
Now all I need is some tea and some hot water…

3 thoughts on “Finally got my box!”

  1. You have the right to ask for the list of things in your package they are charging taxes for. From my personal experience I know those guys frequently add stuff that you don’t even have in your package, so maybe you guys want to consider that before paying anything! Sadly but… welcome to Costa Rica 🙁

  2. Eugh. That’s not terribly encouraging. We’re finding some of this stuff out the hard way, I guess. I’ll let the others know.
    Thanks, Ivan!

  3. Uggh! – a few years back I bought a knitting machine from someone in northeastern Washington. It was shipped by FedEx ground – three packages, clearly marked as to which one of the three they were, all clearly addressed, etc.
    I should have taken less than a week – ideally about 3 days. Each of the individual boxes made it to Calgary at least once, only to be returned to the US because the others were not there (never heard of wait for a day or two?! I think two of the packages were actually delivered to the sender, as if he was the recipient. The sender could understand one minor screw up, but when they claimed that he was going to have to pay to have them shipped back to Canada again, he went rather – shall we say – ballistic. Finally, after talking to several levels of management, he found someone that agreed the whole situation was ridiculous. By this point, I had actually received one of the three packages. The other two made it back to Washington very shortly afterwards and they put them on a plane and I got them the next day.
    At one point (before the saga began) we were thinking about driving down to pick the stuff up on Thanksgiving weekend – and I think it would have been the (much) easier option.

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