Another case of really bad customer service

You’ve heard me rant about both [[Calgary Transit sucks|Calgary Transit]] and [[Air Canada sucks|Air Canada]]. They have their cases of really missing the ball on serving their audience.

As much as I complain about them, they’ve got nothing on this case of just screwing someone over.

My friend and co-worker, Chrissie, had one hell of a run-in with Bell Mobility. I gotta say, when the rules finally allowed for number portability, there was a part of me that was wondering how much havoc would come out of it. I never imagined it would be that bad.

On the positive side, though, apparently there is some resolution. I still think Bell didn’t go far enough to cover the mistakes they made, though.

3 Replies to “Another case of really bad customer service”

  1. I use Rogers and it was a breeze to get a new phone:
    1. Go into Rogers store and select new phone
    2. Recharge phone
    3. Swap chips with my old phone
    4. Voila – new phone… works great, no muss, no fuss.

  2. Must be nice, dude. I’d LOVE to have something that simple with Telus. But nooooooooo, they don’t want to move to GSM like the rest of the planet, making us poor sops useless outside of North America.

    Our contract is up in October, and I’m wondering what they’re going to do to us. I’m grandparented from ClearNet, so I’ve got a pretty good contract that’s going to be hard to give up. That said, there’s a lot of good stuff out now that wasn’t there before (and I ain’t talking about just the iPhone).

  3. We just got one of the newer Samsung slide phones… works great – does what the box promises.

    iPhone looks very tempting!

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